Legal
Privacy Policy
How Crooza collects, uses and protects your information.
Last updated: October 1, 2026
1. Introduction
Crooza, LLC ("Crooza," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard the information you provide when using our website, text messaging program, and services (collectively, the "Services").
2. Information We Collect
We may collect the following information:
Name, email address, and phone number
Vehicle information, including year, make, model, mileage, and condition
Vehicle Identification Number (VIN)
Address and location information for vehicle pickup
Photos of your vehicle
Payment and banking information for transaction processing
Records of your consent to receive text messages, including the date, time, and method of consent
Technical information, including your IP address, browser type, device type, and usage data collected through cookies and analytics tools
3. How We Use Your Information
We use the information we collect to:
Generate and deliver an offer for your vehicle
Request additional vehicle photos or information
Schedule and coordinate vehicle pickup
Process payments
Communicate with you about your offer and transaction by phone, email, and text message
Request feedback about your experience
Improve our platform and services
Send updates, offers, or promotional content by email where permitted by law. We do not send marketing text messages without your separate, express consent.
Comply with legal and regulatory obligations
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
Third-party service providers who assist in operating our platform
Auction partners and remarketing services as part of our vehicle acquisition process
Financial institutions for payment processing
Law enforcement or regulatory bodies when required by law
A successor entity in connection with a merger, acquisition, or sale of company assets
The sharing described above excludes text messaging originator opt-in data and consent. This information will not be shared with any third parties, as described in Section 5.
5. Text Messaging (SMS)
If you opt in to receive text messages from Crooza, LLC, we collect your mobile phone number and a record of your consent. We use this information only to communicate with you about your vehicle offer and transaction. This includes requests for photos or vehicle details, offer updates, appointment and pickup scheduling, and post-sale follow-up.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance. For full program terms, see our Terms of Service.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining records of consent, and to comply with legal obligations.
8. Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, subject to legal requirements
Opt out of marketing communications at any time
Opt out of text messages at any time by replying STOP
Depending on your jurisdiction, you may also have the right to object to or restrict certain data processing activities. To exercise any of these rights, contact us using the information in Section 14.
9. How to Opt Out
Text messages: Reply STOP to any message from Crooza.
Email: Use the unsubscribe link in any marketing email.
Other requests: Email hello@crooza.com or call (313) 581-4100.
10. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may disable cookies through your browser settings, though this may affect certain features of our site.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
12. Children's Privacy
Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
14. Contact Us
Crooza, LLC
15010 W Warren Ave, Suite 214
Dearborn, MI 48126
Email: hello@crooza.com
Phone: (313) 581-4100
Last updated: October 1, 2026
1. Introduction
Crooza, LLC ("Crooza," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard the information you provide when using our website, text messaging program, and services (collectively, the "Services").
2. Information We Collect
We may collect the following information:
Name, email address, and phone number
Vehicle information, including year, make, model, mileage, and condition
Vehicle Identification Number (VIN)
Address and location information for vehicle pickup
Photos of your vehicle
Payment and banking information for transaction processing
Records of your consent to receive text messages, including the date, time, and method of consent
Technical information, including your IP address, browser type, device type, and usage data collected through cookies and analytics tools
3. How We Use Your Information
We use the information we collect to:
Generate and deliver an offer for your vehicle
Request additional vehicle photos or information
Schedule and coordinate vehicle pickup
Process payments
Communicate with you about your offer and transaction by phone, email, and text message
Request feedback about your experience
Improve our platform and services
Send updates, offers, or promotional content by email where permitted by law. We do not send marketing text messages without your separate, express consent.
Comply with legal and regulatory obligations
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
Third-party service providers who assist in operating our platform
Auction partners and remarketing services as part of our vehicle acquisition process
Financial institutions for payment processing
Law enforcement or regulatory bodies when required by law
A successor entity in connection with a merger, acquisition, or sale of company assets
The sharing described above excludes text messaging originator opt-in data and consent. This information will not be shared with any third parties, as described in Section 5.
5. Text Messaging (SMS)
If you opt in to receive text messages from Crooza, LLC, we collect your mobile phone number and a record of your consent. We use this information only to communicate with you about your vehicle offer and transaction. This includes requests for photos or vehicle details, offer updates, appointment and pickup scheduling, and post-sale follow-up.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance. For full program terms, see our Terms of Service.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining records of consent, and to comply with legal obligations.
8. Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, subject to legal requirements
Opt out of marketing communications at any time
Opt out of text messages at any time by replying STOP
Depending on your jurisdiction, you may also have the right to object to or restrict certain data processing activities. To exercise any of these rights, contact us using the information in Section 14.
9. How to Opt Out
Text messages: Reply STOP to any message from Crooza.
Email: Use the unsubscribe link in any marketing email.
Other requests: Email hello@crooza.com or call (313) 581-4100.
10. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may disable cookies through your browser settings, though this may affect certain features of our site.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
12. Children's Privacy
Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
14. Contact Us
Crooza, LLC
15010 W Warren Ave, Suite 214
Dearborn, MI 48126
Email: hello@crooza.com
Phone: (313) 581-4100
Last updated: October 1, 2026
1. Introduction
Crooza, LLC ("Crooza," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard the information you provide when using our website, text messaging program, and services (collectively, the "Services").
2. Information We Collect
We may collect the following information:
Name, email address, and phone number
Vehicle information, including year, make, model, mileage, and condition
Vehicle Identification Number (VIN)
Address and location information for vehicle pickup
Photos of your vehicle
Payment and banking information for transaction processing
Records of your consent to receive text messages, including the date, time, and method of consent
Technical information, including your IP address, browser type, device type, and usage data collected through cookies and analytics tools
3. How We Use Your Information
We use the information we collect to:
Generate and deliver an offer for your vehicle
Request additional vehicle photos or information
Schedule and coordinate vehicle pickup
Process payments
Communicate with you about your offer and transaction by phone, email, and text message
Request feedback about your experience
Improve our platform and services
Send updates, offers, or promotional content by email where permitted by law. We do not send marketing text messages without your separate, express consent.
Comply with legal and regulatory obligations
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
Third-party service providers who assist in operating our platform
Auction partners and remarketing services as part of our vehicle acquisition process
Financial institutions for payment processing
Law enforcement or regulatory bodies when required by law
A successor entity in connection with a merger, acquisition, or sale of company assets
The sharing described above excludes text messaging originator opt-in data and consent. This information will not be shared with any third parties, as described in Section 5.
5. Text Messaging (SMS)
If you opt in to receive text messages from Crooza, LLC, we collect your mobile phone number and a record of your consent. We use this information only to communicate with you about your vehicle offer and transaction. This includes requests for photos or vehicle details, offer updates, appointment and pickup scheduling, and post-sale follow-up.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance. For full program terms, see our Terms of Service.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining records of consent, and to comply with legal obligations.
8. Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, subject to legal requirements
Opt out of marketing communications at any time
Opt out of text messages at any time by replying STOP
Depending on your jurisdiction, you may also have the right to object to or restrict certain data processing activities. To exercise any of these rights, contact us using the information in Section 14.
9. How to Opt Out
Text messages: Reply STOP to any message from Crooza.
Email: Use the unsubscribe link in any marketing email.
Other requests: Email hello@crooza.com or call (313) 581-4100.
10. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may disable cookies through your browser settings, though this may affect certain features of our site.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
12. Children's Privacy
Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
14. Contact Us
Crooza, LLC
15010 W Warren Ave, Suite 214
Dearborn, MI 48126
Email: hello@crooza.com
Phone: (313) 581-4100